Reply To: How I have difficult conversations with my team members?

Thankyou for sharing such a valuable and insightful post. Difficult conversations can be challenging and learning new approaches give us more opportunity to feel confident and have impactful outcomes. I really connect with your statement that ‘Professional dialogue not a personal critique’ This is so relevant when we work closely with our colleagues, gaining respect and trust. We always need to have clear goals of how we need to conversation to progress. By keeping the conversation clear and factual, we can lead with a positive approach. Your discussion of SBI is definitely a technique I will be taking forward, it is simple and effective allowing clarity and direction.
1. Situation — what happened and when
2. Behavior — what the person did (observed, not assumed)Behaviour
3. Impact — how it affected me, the team, or the work
I’m completely aligned with keeping the conversation grounded and feel connected to your approach of working with empathy and respect. Thank you Poonam for sharing!